Business challenge

The customer needed the existing communication estate to become easier to scale and change while still supporting existing data sources and delivery providers.

  • Understand the architecture and inputs of the existing communication applications.
  • Read required data from SQL databases and stored procedures.
  • Integrate the communication platform with email and SMS service providers.
  • Support both batch and real-time communication scenarios.

AdventSys solution

Documents and letters were converted to OpenText Exstream, with reusable components and container-based email designs used to reduce duplicated development effort.

  • Implemented Live Editor so approved business users could update configurable content.
  • Protected PDFs with digital signatures where required.
  • Logged communication status to an external database and supported re-send workflows.
  • Integrated print, email, SMS, archive and document-management channels.

Business value

The modernized estate supported multiple channels from a more consistent platform and made communication status easier to track, while reusable design components made future change more manageable.