Business challenge

The mortgage platform provider needed an offshore partner that could maintain a production system while also undertaking enhancements, testing and new development. The customer also wanted stronger document-management capabilities and fewer dependencies on selected third-party solutions.

AdventSys solution

AdventSys combined production incident and problem support with enhancement delivery so the same engineering context could support day-to-day operations and planned platform change.

  • Application maintenance, incident and problem support.
  • New development and testing.
  • Angular and Java engineering across the application stack.
  • Okta authentication and document-management integration.
  • AWS and SaaS components around the mortgage workflow.

Business value

The engagement created an ongoing engineering model for production support and platform change, with flexible rollout options and a clearer path for reducing dependency on selected third-party application capabilities.

Supporting a platform with many external dependencies

Loan origination applications depend on more than their own codebase. Document services, verification providers, data sources and downstream systems can all affect a borrower or operations workflow. Support therefore needs enough integration context to identify whether a failure is local, caused by a third party or related to a changed interface, and to collect evidence before an issue is escalated.

Balancing enhancement work with production stability

A mature lending platform continues to receive business changes while existing journeys remain in use. Release planning has to consider regression risk, data compatibility and the effect of new functionality on older integrations. Keeping enhancement engineers close to production support helps recurring incidents and operational pain points feed into the roadmap instead of being treated as unrelated tickets.